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graduate thesis
IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI
2024. urn:nbn:hr:228:988960
Cicvarić, Zvonimir
University of Split
University Department of Professional Studies
Department of Computing

Cite this document

Cicvarić, Z. (2024). IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI (Graduate thesis). Split: University of Split. Retrieved from https://urn.nsk.hr/urn:nbn:hr:228:988960

Cicvarić, Zvonimir. "IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI." Graduate thesis, University of Split, 2024. https://urn.nsk.hr/urn:nbn:hr:228:988960

Cicvarić, Zvonimir. "IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI." Graduate thesis, University of Split, 2024. https://urn.nsk.hr/urn:nbn:hr:228:988960

Cicvarić, Z. (2024). 'IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI', Graduate thesis, University of Split, accessed 05 April 2025, https://urn.nsk.hr/urn:nbn:hr:228:988960

Cicvarić Z. IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI [Graduate thesis]. Split: University of Split; 2024 [cited 2025 April 05] Available at: https://urn.nsk.hr/urn:nbn:hr:228:988960

Z. Cicvarić, "IZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI", Graduate thesis, University of Split, Split, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:228:988960

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Metadata
TitleIZRADA APLIKACIJE ZA PRODAJU I POSLIJEPRODAJNU PODRŠKU NA SALESFORCE PLATFORMI
Title (english)CREATING AN APPLICATION FOR SALES AND POST-SALE SUPPORT USING SALESFORCE PLATFORM
AuthorZvonimir Cicvarić
MentorIvica Ružić (mentor)
Committee memberLjiljana Despalatović (član povjerenstva)
Committee memberNikola Grgić (član povjerenstva)
GranterUniversity of Split
(University Department of Professional Studies)
(Department of Computing)
Split
Defense date and country2024-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Computing
Abstract
U ovom radu se opisuje izrada i funkcionalnosti aplikacije za prodaju i poslijeprodajnu podršku mobilnih telekomunikacijskih usluga te mobilnih uređaja. Kako je najčešće rješenje za izradu takvih aplikacija korištenje nekog od CRM (Customer Relationship Management) sustava, izabrana je najpopularnija CRM platforma, a to je u vremenu pisanja ovog rada Salesforce. Prednost platforme Salesforce naprema ostalim CRM-ovima je to što je u potpunosti u oblaku (eng. Cloud), čime se omogućava korisnicima pristup s bilo kojeg mjesta i s bilo kojeg uređaja. U ovom radu su prikazane samo neke od mogućnosti Salesforce platforme, kako se sustav najčešće koristi upravo za prodaju i podršku kupcima, ali je također primjenjiv i u drugim područjima kao što su: marketing, zdravstvo, javni sektor, proizvodnja i još mnogi drugi.
Abstract (english)
This thesis will describe the building and functionalities of an application for sales and post-sale support of mobile carrier services and mobile devices. As the most common approach for building these kinds of applications is one of the CRM systems available, the most popular CRM platform has been chosen, and at the time of writing that is Salesforce. Advantage of Salesforce compared to other CRMs is that it is a cloud native application, which allows users to access the platform from anywhere using any device. In this thesis only some of the features of the Salesforce platform are displayed, as the system is mostly used for the purpose of sales and post-sales customer support, but it is also applicable in other areas such as: marketing, healthcare, public sector, manufacturing and many more.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:228:988960
Study programmeTitle: Applied Computing
Study programme type: professional
Study level: graduate
Academic / professional title: magistar inženjer računarstva (magistar inženjer računarstva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2024-11-12 11:30:42