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undergraduate thesis
UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.
2023. urn:nbn:hr:228:238212
Škero, Ivana
University of Split
University Department of Professional Studies
Department of Management, Trade and Tourism

Cite this document

Škero, I. (2023). UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D. (Undergraduate thesis). Split: University of Split. Retrieved from https://urn.nsk.hr/urn:nbn:hr:228:238212

Škero, Ivana. "UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.." Undergraduate thesis, University of Split, 2023. https://urn.nsk.hr/urn:nbn:hr:228:238212

Škero, Ivana. "UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.." Undergraduate thesis, University of Split, 2023. https://urn.nsk.hr/urn:nbn:hr:228:238212

Škero, I. (2023). 'UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.', Undergraduate thesis, University of Split, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:228:238212

Škero I. UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D. [Undergraduate thesis]. Split: University of Split; 2023 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:228:238212

I. Škero, "UPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.", Undergraduate thesis, University of Split, Split, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:228:238212

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Metadata
TitleUPRAVLJANJE KVALITETOM U TVRTCI DUKAT D. D.
Title (english)QUALITY MANAGEMENT IN JSCO DUKAT
AuthorIvana Škero
MentorDomagoja Buljan Barbača (mentor)
Committee memberIvona Jukić (član povjerenstva)
Committee memberAnita Krolo - Crvelin (član povjerenstva)
GranterUniversity of Split
(University Department of Professional Studies)
(Department of Management, Trade and Tourism)
Split
Defense date and country2023-06-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Kako bi zadovoljili kupce i druge zainteresirane strane, tvrtke moraju ponuditi proizvode visoke kvalitete. Uspostava sustava upravljanja kvalitetom važna je za postizanje ovog cilja. Upravljanje kvalitetom predstavlja integrirani koncept upravljanja koji ima za cilj kontinuirano poboljšavati performanse procesa, proizvoda i usluga. Osim toga, pomaže organizacijama da postanu inovativnije, konkurentnije i učinkovitije. Fokus ovog rada je analiza upravljanja kvalitetom, kao i analiza sustava upravljanja kvalitetom, s posebnim osvrtom na sustave upravljanja kvalitetom temeljene na normama ISO 9001, ISO 14001 i HAACP. Moj rad, također predstavlja primjer tvrtke Dukat d.d., točnije upravljanje kvalitetom unutar ove organizacije. Pronađeno je kako je Dukat certificiran prema ISO 9001 za sustav upravljanja kvalitetom i ISO 14001 za sustav upravljanja okolišem. Osim toga, Dukat koristi HACCP sustav, odnosno, proces analize opasnosti i kritičnih kontrolnih točaka, kako bi održao sigurnost svojih proizvoda.
Abstract (english)
In order to satisfy customers and other interested parties, companies must offer high quality products. The establishment of a quality management system is important for achieving this goal. Quality management is an integrated management concept that aims to continuously improve the performance of processes, products and services. In addition, it helps organizations become more innovative, competitive and efficient. The focus of thesis is the analysis of quality management, as well as the analysis of quality management systems, with special reference to quality management systems based on ISO 9001, ISO 14001 and HAACP standards. My paper also presents an example of the company Dukat d.d., more precisely quality management within this organization. It was found that Dukat is certified according to ISO 9001 for the quality management system and ISO 14001 for the environmental management system. In addition, Dukat uses the HACCP system, or hazard analysis and critical control point, to maintain the safety of its products.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:228:238212
Study programmeTitle: Business Trade –– professional - professional
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-06-27 12:37:42