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undergraduate thesis
SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.
2020. urn:nbn:hr:228:253251
Paić, Tina
University of Split
University Department of Professional Studies

Cite this document

Paić, T. (2020). SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O. (Undergraduate thesis). Split: University of Split. Retrieved from https://urn.nsk.hr/urn:nbn:hr:228:253251

Paić, Tina. "SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.." Undergraduate thesis, University of Split, 2020. https://urn.nsk.hr/urn:nbn:hr:228:253251

Paić, Tina. "SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.." Undergraduate thesis, University of Split, 2020. https://urn.nsk.hr/urn:nbn:hr:228:253251

Paić, T. (2020). 'SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.', Undergraduate thesis, University of Split, accessed 12 December 2024, https://urn.nsk.hr/urn:nbn:hr:228:253251

Paić T. SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O. [Undergraduate thesis]. Split: University of Split; 2020 [cited 2024 December 12] Available at: https://urn.nsk.hr/urn:nbn:hr:228:253251

T. Paić, "SUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.", Undergraduate thesis, University of Split, Split, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:228:253251

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Metadata
TitleSUSTAV UPRAVLJANJA KVALITETOM ISO 9001 U TVRTCI SPORT VISION D.O.O.
Title (english)QUALITY MANAGEMENT SYSTEM ISO 9001 IN THE COMPANY SPORT VISION D.O.O.
AuthorTina Paić
MentorDOMAGOJA BULJAN BARBAČA (mentor)
Committee memberGORAN ĆORLUKA (član povjerenstva)
Committee memberMIJANA MATOŠEVIĆ RADIĆ (član povjerenstva)
GranterUniversity of Split
(University Department of Professional Studies)
Split
Defense date and country2020-09-17, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Tema ovog rada je sustav upravljanja kvalitetom ISO 9001. Sustav upravljanja kvalitetom je skup procesa i dokumentiranih postupaka koji definiraju interna pravila koja tvrtka provodi u isporuci proizvoda i usluga svojim kupcima. ISO 9001 je međunarodno priznati standard upravljanja kvalitetom. Namjenjen je za upotrebu u tvrtkama svih veličina i industrija. Zamišljen je kao sustav na temelju kojeg će tvrtka osigurati zadovoljstvo kupaca i konkurentnost na tržištu. Na praktičnom primjeru tvrtke Sport Vision upoznati ćemo se sa procesima prodaje i naplate u maloprodaji, te važnosti optimalnog korištenja prodajnih procesa i vještina koje pridonose povećanju kvalitete usluge koju kupac očekuje.
Abstract (english)
Topic of this paper is quality management system ISO 9001. Quality management system is a set of processes and documented procedures that define the internal rules that the company implements in the delivery of products and services to their customers. ISO 9001 is an internationally recognized quality management standard. It is intended for use in companies of all sizes and industries. It is designed as a system based on which the company will ensure customer satisfaction and the competitivenes on the market. On the practical example of the company Sport Vision we will get acquainted with the processes of sales and billing in retail, and the inportance of optimal use of skills that contribute to increasing the quality of service that the costumer expects.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:228:253251
Study programmeTitle: Business Trade –– professional - professional
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-12-03 13:54:01