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master's thesis
KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR
2019. urn:nbn:hr:228:691838
Jeličić-Pekušić, Ivana
University of Split
University Department of Professional Studies

Cite this document

Jeličić Pekušić, I. (2019). KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR (Master's thesis). Split: University of Split, University Department of Professional Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:228:691838

Jeličić Pekušić, Ivana. "KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR." Master's thesis, University of Split, University Department of Professional Studies, 2019. https://urn.nsk.hr/urn:nbn:hr:228:691838

Jeličić Pekušić, Ivana. "KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR." Master's thesis, University of Split, University Department of Professional Studies, 2019. https://urn.nsk.hr/urn:nbn:hr:228:691838

Jeličić Pekušić, I. (2019). 'KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR', Master's thesis, University of Split, University Department of Professional Studies, accessed 02 December 2023, https://urn.nsk.hr/urn:nbn:hr:228:691838

Jeličić Pekušić I. KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR [Master's thesis]. Split: University of Split, University Department of Professional Studies; 2019 [cited 2023 December 02] Available at: https://urn.nsk.hr/urn:nbn:hr:228:691838

I. Jeličić Pekušić, "KRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR", Master's thesis, University of Split, University Department of Professional Studies, Split, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:228:691838

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Metadata
TitleKRIZNI MENADŽMENT U HOTELIJERSTVU NA PRIMJERU GRUPACIJE ACCOR
Title (english)ACCOR HOTEL CRISIS MANAGEMENT ON THE EXAMPLE OF THE ACCOR GROUP
AuthorIvana Jeličić-Pekušić
MentorMario Dadić (mentor)
Committee memberGoran Ćorluka (član povjerenstva)
Committee memberMijana Matošević Radić (član povjerenstva)
GranterUniversity of Split
University Department of Professional Studies
Split
Defense date and country2019-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Poslovna kriza odnosi se na neplanirano i neželjeno razdoblje u poslovanju poduzeća, ograničenog je trajanja s ambivalentnim ishodom. Kriza je nezaobilazni dio razvoja, stoga ni jedan čovjek, ni jedno poduzeće ne može preskočiti krize u svom životu. Razlik a između uspješnih i neuspješnih poduzeća je u trajanju krize i njenim posljedicama. Kriza je suprotstavljeno djelovanje organa poduzeća; disproporcije u razmjerima tvari odnosno resursa s jedne te učinaka ili uloge poduzeća s druge strane, odnosno kao strukturalne i/ili funkcionalne nesklade potencijala uspjeha. Organizacije su podložne nizu kriza. Hotel Mercure Porto Gaia je otvoren za poslovanje već 16 godina. Kao dio Accor Hotel Grupe prate globalne promjene i događaje u hotelskoj industriji. Hotel ima integrirani plan za krizne situacije te pisani priručnik. Njihovi djelatnici se svake godine osposobljavaju za pripremu za krizne situacije. Za krizne situacije koje su uzrokovane požarom imaju obuku jednom godišnje, a za krizne situacije koje uključuju hotelske goste koji imaju problema sa srcem imaju obuku dva puta godišnje. Također, strogo propisano pravilo je da u svakoj smjeni mora postojati osoba obučena za takvu situaciju.
Abstract (english)
The business crisis refers to the unplanned and unwanted period in business operations, limited duration with ambivalent outcome. The crisis is an inevitable part of development, so no man, no company can skip the crisis in his life. The difference between successful and unsuccessful companies is the duration of the crisis and its consequences. The crisis is opposed to the operation of the corporate body; disproportions in the proportions of matter or resources from one of these effects or the role of the enterprise on the other side, ie as a structural and / or functional failure of the potential for success. Organizations are subject to a series of crises. The Mercure Porto Gaia Hotel has been open for business for 16 years. As part of the Accor Hotel Group, there are global changes and events in the hotel industry. The hotel has an integrated plan for crisis situations and a written manual. Their employees are each year trained to prepare for crisis situations. For crisis situations that are caused by fire, they have training once a year, and for crisis situations involving heart problem hotel guests have training twice a year. Also, the strictly prescribed rule is that there must be a person trained in such a situation in each shift.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:228:691838
Study programmeTitle: Business Trade – specialist graduate - professional
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/ specijalistica ekonomije (stručni/a specijalist/ specijalistica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-10-25 12:09:57