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undergraduate thesis
ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE
2019. urn:nbn:hr:228:948190
ČAVKA, HRVOJE
University of Split
University Department of Professional Studies

Cite this document

ČAVKA, H. (2019). ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:228:948190

ČAVKA, HRVOJE. "ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE." Undergraduate thesis, University of Split, University Department of Professional Studies, 2019. https://urn.nsk.hr/urn:nbn:hr:228:948190

ČAVKA, HRVOJE. "ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE." Undergraduate thesis, University of Split, University Department of Professional Studies, 2019. https://urn.nsk.hr/urn:nbn:hr:228:948190

ČAVKA, H. (2019). 'ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE', Undergraduate thesis, University of Split, University Department of Professional Studies, accessed 23 May 2022, https://urn.nsk.hr/urn:nbn:hr:228:948190

ČAVKA H. ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE [Undergraduate thesis]. Split: University of Split, University Department of Professional Studies; 2019 [cited 2022 May 23] Available at: https://urn.nsk.hr/urn:nbn:hr:228:948190

H. ČAVKA, "ISO 9001 NA PRIMJERU RENT A CAR AGENCIJE", Undergraduate thesis, University of Split, University Department of Professional Studies, Split, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:228:948190

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Metadata
TitleISO 9001 NA PRIMJERU RENT A CAR AGENCIJE
Title (english)ISO 9001 ON AN EXAMPLE OF RENT A CAR AGENCY
AuthorHRVOJE ČAVKA
MentorDOMAGOJA BULJAN BARBAČA (mentor)
Committee memberIVONA JUKIĆ (član povjerenstva)
Committee memberSLAĐANA BRAJEVIĆ (član povjerenstva)
GranterUniversity of Split
University Department of Professional Studies
Split
Defense date and country2019-09-18, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Tijekom posljednjih deset godina kvaliteta je postala središnja preokupacija kompanija, javnih poduzeća i neprofitnih organizacija u Europi pa i cijelom svijetu. Veliku, možda i presudnu ulogu u percepciji kvalitete i poimanju temeljnih postavki kontrole kvalitete, osiguravanja kvalitete i upravljanja kvalitetom odigrale su međunarodne norme ISO 9000. U radu se na sustavan i jezgrovit način daje pregled teorijskih saznanja o normizaciji, međunarodnoj normi ISO 9001 te implementaciji koja se odvija unutar Sixt rent a car agencije. Cilj svake uprave je postaviti organizaciju u kojoj svatko točno zna što, tko, kada, kako i gdje treba učiniti da bi se ostvario plan isto kao što vrijedi sa standardima poslovanja agencije Sixt rent a car. Svrha je ovog rada ukazati na važnost i znanje o sustavima upravljanja kvalitetom svih onih koji sudjeluju u radu organizacija, a naročito onih koji imaju upravljačku funkciju i prikazati koliko to predstavlja uistinu važan aspekt u svakodnevnom životu i poslovanju.
Abstract (english)
Over the past ten years the quality has become a central preoccupation of companies, public companies and non-profit organizations in Europe and even worldwide. Great, perhaps the decisive role in the perception of quality and understanding of the basic settings, quality control, quality assurance and quality management has been played by an international standard ISO 9000. The paper provides a systematic and concise overview of the theoretical knowledge of standardization, the international standard ISO 9001 and the implementation taking place within the Sixt rent a car agency. The goal of each administration is to set up an organization where everyone knows exactly who, who, when, how and where to do it to achieve the plan. The purpose of this paper is to increase awareness and knowledge about management quality systems of all those involved in the work of organizations, especially those who are occupying managerial functions, and show how important this is in an important aspect of daily life and business.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:228:948190
Study programmeTitle: Business Trade –– professional - professional
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-10-21 11:03:31