Human resources play a crucial role in maintaining and improving service quality in the hospitality industry. High-quality service, which is the foundation of guest satisfaction and hotel business success, directly depends on the skills, knowledge, and motivation of employees. Human resources not only facilitate the selection of the right personnel but also ensure their continuous education, training, and motivation to provide exceptional service. In hospitality, where guests are often considered the most important aspect of the business, the skills and professionalism of staff become key differentiators between average and top-notch service. Regular employee training, encouragement for learning and development, and the provision of a positive work environment contribute not only to service quality but also to guest loyalty. Thus, effective management of human resources in hospitality becomes the cornerstone of maintaining a high level of service, which is crucial for the competitiveness and long-term sustainability of hotels in the market. In this context, the aim of this paper is to analyze the role of human resources in the maintenance of a high quality level of hotel services. With a theoretical explanation of the role of human resources in maintaining the level of quality of services in the hotel industry, the paper also includes the views of the profession. In order to gain insight into the attitude of the profession in the area of the influence of human resources on the level of service quality in the hotel industry, an in-depth interview was conducted with the general manager of a high-quality service hotel.